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Tuesday, April 20, 2010

Measuring social media savvy
By GAHLORD DEWALD Last week I had the good fortune of seeing Jeremiah Owyang of Altimeter Group at the SugarCon social customer relationship management conference. Owyang delivered a presentation on how customer behavior is changing as a result of social media. One of the concepts presented was "socialgraphics," which appears to be a further refinement of Altimeter founding partner Charlene Li's work published in the book she co-authored with Josh Bernoff when she was still at Forrester. More »

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Premium Members "There are even some blogs saying, 'We have a lot of people out there who would like to sell, but not at these prices,' and that's being called shadow inventory. The definition kept expanding. We take issue with (homes) in foreclosure being called shadow inventory, because we can tell you the status of each and every one of those properties." --Sean O'Toole

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