Inman PM: Who is the customer?

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Wednesday, March 17, 2010

Who is the customer?
By KRIS BERG Who is the broker's customer? Some (and by "some," I mean me) insist it is the consumer -- the homebuyer or seller. I am not alone. Others take the more traditional position of seeing the broker's customer as the agent. Tomato, "tomahto." Who cares? More 

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Premium Members "I have spoken to agents whose ethics make the published Realtor ethics promise look like graffiti. They try to do six to 10-plus (broker price opinions) a day ... they just rush out the reports to please the lender, and to get their cut of the BPO fee from their broker. They love it if the subject property is in a large tract -- that way they can just slam in the same comparables for everything, no matter the notable, individual differences in the properties, within the tract." --Barry Noble
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